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What if I’m unhappy?

If the clubs and/or societies you join don’t deliver what you believe you were promised at the Welcome Fair, you are entitled to a refund.

  1. Try to resolve the issue with the club/society President
  2. You are eligible for a refund up to two months from date of purchase. If you purchased online, log on to union website and click ‘contact us’ form at bottom of any page. Complete the form and include your order number and reason for refund request. Once processed and approved, the union finance dpet. will pay refund directly into the account you paid with.
  3. If purchased at the clubs and societies reception please enquire there during office hours about a refund. Please remember to bring you college ID and, if purchased with a credit or debit card, the card you paid with.
  4. If purchased over two months prior to request for refund please email   ,explaining why you have requested a refund, and they will contact the club/society on your behalf. Refunds for purchases of over two months will only be refunded if approved by club/society President of Treasurer.

If you wish to make a complaint about how you have been treated by a member of a club or society or about the activities a club or society is undertaking, please contact the relevant union department by phone or email on the ‘contact us’ page of the website http://uclu.org/forms/contact-us